Hotel Operations by 株式会社Y&J

Tokyo & Kyoto Hotel Operations Management

We manage compact hotels, machiya and whole-home stays in Tokyo and Kyoto, including operating properties and hotels preparing to open.

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Hotels We Operate

Hotels operated by Y&J in Tokyo and Kyoto.

Tokyo / Asakusa

Asakusa Kaede

Managed by Y&J

A boutique hotel in Asakusa. Y&J handles day-to-day operations and prepares owner reporting and cross-platform review summaries.

Examples of operations deliverables

Prepared and reviewed one monthly owner-report package combining revenue, operating costs and supporting records
Prepared a cross-platform review report covering multiple OTAs and Google Maps, with issues and follow-up items organized

View operations case

Kyoto / Shijo-Omiya

FUGA STAY Shijo-Omiya

Managed by Y&J

A hotel in Kyoto’s Shijo-Omiya area. Y&J handles day-to-day operations and prepares settlement materials plus sales, reservation and channel review materials.

Examples of operations deliverables

Organized settlement notices and related records by operating item so they can be checked back to source documents
Organized sales, bookings and cancellations, the next 30 days of on-the-books reservations, and channel information in one review example

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Tokyo / Tsukiji

SPATIUM GINZA PONY

Direct operation

A 12-room compact hotel in Tsukiji, combining guest rooms, art and a café under one operation.

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Reviewing operations

What owners can review after appointing Y&J

Within the agreed scope, we organize financial results and on-site items that require review.

Sales and reservations

We summarize sales and reservation status so the owner can review how the property is operating.

Costs and settlement

We organize operating costs and settlement details so they can be checked against source documents such as invoices.

Operational items

We organize matters that require confirmation or a decision, based on repair records and guest feedback.

Reporting items and frequency, the scope of work, and system access permissions are agreed in the contract for each property.

Planning a compact hotel in Tokyo

Review operational requirements before opening.

For new-build and renovation projects, we look ahead to day-to-day operation and review guest-room use, front-desk and housekeeping flow, staffing, and reservation readiness.

Rooms and shared spaces

Review operational conditions such as guest use, staff access, and placement of supplies.

Front desk and housekeeping flow

Review how check-in, housekeeping, linen and restocking work through the property.

Staffing and reservations

Review the preparation needed for roles, suppliers, reservation systems and guest information.

The specific scope and fees are agreed for each property and contract. Architectural design, permit review, and revenue or rent guarantees are outside this operations inquiry.

View past development records View current operations examples

Operations Services

We handle guest service, housekeeping, reservations and financial reporting according to each property. The final scope is set in the operating agreement.

Opening and transition

Prepare and hand over staff, suppliers, supplies, operating documents and systems.

Daily operations

Handle guest communication, staffing, housekeeping, supplies and site checks.

Reservations and sales

Manage reservations, room availability, OTAs and related systems.

Finance and monthly reporting

Manage revenue and costs, then report operating results to the owner each month.

Official site and property information

Manage photography, the official site, property information and multilingual guidance.

Before a proposal

Costs and responsibilities are reviewed by work category.

The owner retains the property and Y&J handles the operations management agreed by both parties. Recurring management and one-time transition or opening work are assessed separately, with scope and cost confirmed in writing.

Category	What we define	What we ask before estimating
Operations management and owner reporting	Day-to-day scope, financial organization and reporting format	Current operating setup, accounting and reporting methods, and the measures the owner needs to review
On-site staff, housekeeping and linen	Staffing needs, housekeeping coordination, linen and supply operations	Room count, operating status, current staff and suppliers
Booking systems, repairs and equipment	OTAs and property systems, equipment response and repair coordination	Current accounts and systems, equipment condition and existing vendors
Transition or opening preparation	One-time work and coordination needed before operations begin	Current stage, completed preparations and the parties involved

Inquiry

How It Works

01
Initial inquiry
Tell us the location, current stage, scale and what you need help with.
02
Property information
We review the property details and current operating setup.
03
Site review
We check rooms, shared spaces, circulation, staffing and suppliers.
04
Proposal
We propose the operating scope, responsibilities, reporting and fees.
05
Agreement and transition
After signing, we set the transition plan and operating start date.

By property stage

Taking over an operating hotel and preparing a new opening follow different reviews.

Taking over an operating hotel

We first confirm the current operating scope, then review staff and suppliers, bookings and systems, rooms and equipment, and the access needed for handover. The method and timing of the transition depend on the property conditions.

Preparing a hotel to open

We review the property and its current stage, then organize coordination for the site, booking systems, staff training and licensing procedures. The opening plan is prepared around the conditions of the site and all involved parties.

For the first inquiry, share only the location, current stage, approximate scale and main difficulty. We will explain the necessary documents when the assessment begins.

Common Questions

Which areas do you serve?

We primarily serve lodging properties in Tokyo and Kyoto.

What property types do you work with?

We work with compact hotels, machiya and whole-home stays that are operating or preparing to open.

How are owner and Y&J responsibilities divided?

The owner holds the property and Y&J manages operations. Responsibilities for equipment, staffing, housekeeping and repairs are agreed for each project.

How are operations management fees decided?

We prepare a proposal after reviewing the property and defining the operating scope.

What should I prepare for the first inquiry?

Please share the location, current stage, approximate room count or scale, and what you would like to discuss.

What do you review before taking over an operating hotel?

We review the current contract and transition authority, staff and vendors, existing bookings and payments, OTA and PMS accounts, keys and equipment, housekeeping and linen arrangements, and emergency contacts. We also coordinate how to support guests already staying or booked.

Which matters require owner approval?

Y&J handles day-to-day operations within the scope agreed in the contract. For matters requiring an owner decision, such as additional budgets or equipment renovations, we summarize the situation and available options before discussing them with the owner. The contract defines which matters require prior confirmation.

Hotel Management Inquiry

Tell us about the property

Share the location, current stage and approximate scale.